consider and engage chats to future consumers in specified market place to qualify prospects and demonstrate kind of provider or product or service supplied.

you'll be giving Outstanding voice assistance for our consumers who are enrolled in the credit card debt settlement software.

coaching packages: creating and utilizing helpful instruction courses For brand new hires and present employees.

get the job done closely Together with the income group to changeover competent leads for more engagement and conversion.

Will communicate with functions making sure that the anticipations in terms of QA assistance to the strategies are met

Identifies and escalates priority challenges by asking probing concerns and using the awareness foundation program  

Take responsibility and initiative to develop Main abilities and competencies by staying involved with each and every facet of own enhancement. 

The combination of care, rely on and Strength introduced on the small business is what helps make the tradition at Etech exclusive. Our CEO often says, “If we deal with our folks, the quantities will look after by themselves.”

Supporting the customer care Teams with respect into the administration and operation of affiliate scheduling and true-time checking of labor queues guaranteeing ideal service stage shipping and delivery

Maintains headset rental models. Has individuals who are leasing headsets or having badges replaced, total deduction type and more info sends to Payroll for motion. Updates termination ECF to point the return of the ID badge.

make sure buyer's private information is adequately guarded and only used for official applications. 

A professional demeanor with the opportunity to choose ownership of each chat, simply call or e-mail and discover a solution For each and every customer.

Etech’s impressive know-how options and experienced leaders recognize your company requires and realize the strategic insights your brand name needs to drive outcomes.

capability to: create and sustain powerful relationships with crew members, successfully monitor, and Consider career functionality and coach and develop workforce users as wanted; develop and maintain interactions with peers across departments.